Shipping policy

Shipping Policy

Last Updated: 04/07/2026

Thank you for shopping with Ebony Threads. Each item is made-to-order with care, and we’re committed to delivering your order as quickly and smoothly as possible.

Processing & Production Time

All of our products are custom made-to-order and fulfilled by our trusted production partner.

  • Processing time: 2–5 business days
  • Orders are not processed on weekends or holidays

Once your order is produced, it will be shipped promptly.

Shipping Times

Shipping times vary depending on your location:

  • United States: 3–7 business days
  • International: 7–21 business days

Please note that these are estimated delivery times and may vary due to factors outside our control.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size.

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

Delays & Issues

While we strive to meet all delivery estimates, delays can occasionally occur due to:

  • High order volumes
  • Carrier delays
  • Weather or unforeseen circumstances

Ebony Threads is not responsible for delays caused by shipping carriers or customs.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately at jgarner0724@gmail.com We will do our best to update it before your order is processed.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please:

  1. Check with neighbors or your local post office
  2. Contact the shipping carrier

If you still need assistance, reach out to us at jgarner0724@gmail.com, and we’ll do our best to help.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: jgarner0724@gmail.com