Refund policy
Return & Refund Policy
At Ebony Threads, we take pride in creating high-quality, made-to-order products that celebrate culture, identity, and pride. Because each item is custom printed just for you, we have a slightly different return policy than traditional retail stores.
Returns & Exchanges
All of our products are made-to-order, which means we do not accept returns or exchanges for:
- Incorrect size selection
- Buyer’s remorse
- Preference changes
Please double-check your size and order details before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we’ve got you covered.
Please contact us within 7 days of delivery at jgarner0724@gmail.com with:
- Your order number
- A clear photo of the issue
Once verified, we will:
- Send a free replacement, or
- Issue a full refund
Shipping Issues
If your package is lost in transit, please reach out and we’ll work with our fulfillment partner to resolve the issue as quickly as possible.
Processing & Production Time
All items are printed and fulfilled by our trusted partner.
Production typically takes 2–5 business days, followed by shipping time depending on your location.
Refunds (if applicable)
Refunds are only issued for:
- Damaged or defective items
- Incorrect items received
Approved refunds will be processed back to your original payment method within 5–10 business days.
Contact Us
If you have any questions about your order, feel free to reach out:
Email: jgarner0724@gmail.com
We’re here to help and want you to love what you wear.